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support@solodesq.comHow do I create my first invoice?
Tap the orange “+ New Invoice” button on the home screen, enter your client’s name, describe the service, set the amount and due date, then tap Send. Your client receives a branded PDF invoice by email with a Stripe payment link.
Do I need a Stripe account?
No. SoloDesq sets up a Stripe Connected Account for you automatically when you enable payments. You’ll need to verify your identity with Stripe (a legal requirement for US payment processing) before your first payout.
Can I use SoloDesq on both iPhone and Android?
Yes. SoloDesq is available on iOS (iPhone) and Android. Your data syncs automatically across devices.
How long does it take to receive money?
Standard payouts arrive in your bank account within 2 business days of a successful payment. Stripe processes payouts Monday through Friday, excluding US bank holidays.
What does SoloDesq charge for payments?
SoloDesq charges 0% on payments. You pay only Stripe’s processing fee: 2.9% + $0.30 per card transaction. ACH bank transfers have a lower per-transaction fee — see Stripe’s pricing for current rates. These fees are automatically deducted from the payment before it reaches your bank.
What payment methods can my clients use?
Clients can pay with Visa, Mastercard, American Express, Discover, and ACH bank transfer (US bank accounts only).
How do I upgrade to Pro?
Tap Settings in the app, then “Upgrade to Pro.” Pro is $12/month, billed through your App Store account. No credit card is required for the Free plan.
Can I cancel my Pro subscription?
Yes, at any time through your App Store or Google Play subscription settings. You keep Pro features until the end of the billing period. We do not offer prorated refunds for partial months.
Will I lose my data if I downgrade to Free?
No. Your invoice history and client data are retained. You will be limited to 3 new invoices per month and 5 active clients on the Free plan.
Does SoloDesq generate 1099 forms?
Pro plan subscribers can export a 1099-NEC summary report from the Tax Reports section. This export provides your gross income totals by client. We recommend working with a tax professional to file the actual 1099 forms.
Can I add my logo to invoices?
Yes, on the Pro plan. Go to Settings → Business Profile and upload your logo. It will appear on all new invoices automatically.
If your question isn’t answered above, email us at support@solodesq.com. Include your account email and a description of the issue. We respond within 24 hours on business days.