Support

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Email Support

Send us a message and we’ll get back to you within 24 hours, Monday through Friday.

support@solodesq.com

Getting Started

How do I create my first invoice?
Open Invoices — it is in the More menu unless you have added it to your bottom bar — and tap the + button. Pick your client, then add line items — what you did, the quantity, and your rate. Set the due date; sales tax fills in at your default rate, and you can change it per invoice. Tap Create Invoice, then open the invoice and tap Send Invoice — your client receives a professional PDF invoice, sent from your own mail account.

How do I mark an invoice paid?
Open the invoice and tap Mark as paid, then pick how the money arrived — wire, check, cash, or other. The invoice is stamped paid with today’s date and the method you chose, and from then on it counts toward your income.

Can I change or delete an invoice after I create it?
Yes. Open the invoice and tap the pencil to edit the line items, due date, tax rate, or notes, then tap Save Invoice. To remove it entirely, use the Delete Invoice button at the bottom of the same screen.

What devices does SoloDesq work on?
SoloDesq is built for iOS (iPhone). There is no Android version.

Billing and Subscription

How much does SoloDesq cost?
SoloDesq Pro is $14.99/month or $119.99/year, billed through your Apple App Store account. Each iPhone gets 30 free days first — that free period runs on the device, needs no card and no account, and nothing converts or renews automatically when it ends. To keep using the paid features afterwards, you choose a plan and subscribe.

How do I delete my account and my data?
In the app: open the More tab, tap Cloud Account, then “Delete account & all data”. If you never created an account, the same screen offers “Delete all data on this device”. If you cannot open the app, email us from your account address with “Delete my account” in the subject. Full details are on our Delete Your Account page.

Can I cancel my subscription?
Yes, at any time through your App Store subscription settings. You keep full access until the end of your billing period. We do not offer prorated refunds for partial months. The 30-day free period is separate: it needs no card and creates no App Store subscription, so there is nothing to cancel.

What happens when my free 30 days end, or my subscription lapses?
Your data is retained. Paid screens lock behind the paywall, but you can still export your records, restore your purchase, or delete your account. Resubscribe anytime to pick up exactly where you left off.

Where does my data live, and what happens if I lose my phone?
On your phone, and only there. SoloDesq keeps your books in a file on the device rather than on our servers — that is why it works with no account and no signal. This version has no SoloDesq cloud backup, so we hold no copy of your books and cannot restore them to a new phone. If you lose the phone, your books go with it unless your iPhone’s own backup (iCloud Backup or a backup to a computer) was switched on — SoloDesq does not exclude your books, receipt photos or saved invoice PDFs from it. Our advice is unglamorous: keep that backup on, and export once a quarter from More → Data export — an Excel workbook and a Schedule C totals CSV, which need no account — and save or send those files somewhere off the phone. Exports do not include receipt photos or invoice PDFs.

Invoices and Tax

Does SoloDesq file my taxes for me?
No. SoloDesq keeps your books so the numbers are ready — a running Schedule C from the expenses and mileage you logged, quarterly estimates, and a CSV your accountant or filing software can open. The filing itself you do, with whoever you already use. Some mileage apps bundle a filing service at a higher annual price; SoloDesq stays $14.99/month and leaves that choice to you.

Does SoloDesq generate 1099 forms?
From More → Data export you can save an Excel workbook (Summary, Income, Expenses and Mileage tabs), a Schedule C totals CSV that totals your income and expenses by IRS Schedule C line — ready for your accountant — and transaction-detail CSVs for expenses, income and mileage. A dedicated 1099-NEC income summary export is not included. We recommend working with a tax professional to file the actual 1099 forms.

Can I add my logo to invoices?
Yes. In the app, open More → Invoice template to add your logo, choose a template style and an accent color, and set the business details and payment instructions printed on every invoice.

Still need help?

If your question isn’t answered above, email us at support@solodesq.com. Include your account email and a description of the issue. We respond within 24 hours on business days.